M31

Get Started
M31

Grow Your Brand & Master Customer Care Across Social Media!

With M31’s AI-powered social media customer care platform, B2C brands can instantly track, analyze, and engage with all social media conversations. We help you reduce response times, optimize support costs, strengthen your brand’s reputation, and boost engagement with advanced AI sentiment analysis and real-time social listening.

Start Free Trial
Our Services

Why Choose M31?

Social media customer care demands speed and precision. M31 empowers B2C brands to move faster and smarter by instantly tracking, analyzing, and generating responses for all social conversations. Gain AI-powered insights and real-time alerts to reduce costs, improve satisfaction, and protect your brand’s reputation.

AI-Driven Response Generation

Automatically generate contextually relevant and on-brand suggested responses for customer interactions, available 24/7. This dramatically reduces slow average response times, optimizing your customer care efficiency and ensuring no engagement opportunity is missed.

Comprehensive Social Listening & Real-Time Analytics

Beyond just mentions, M31 captures all conversations relevant to your brand, including “unmentioned” posts. Monitor sentiment, trending topics, and critical keywords in real-time to proactively manage your reputation, identify potential crises, and gain actionable insights.

Advanced Sentiment Analysis

Our AI performs deep sentiment analysis on every social media post, classifying it as positive, neutral, or negative. This allows your customer care team to accurately assess customer emotions, prioritize responses, and tailor engagement strategies for maximum impact.

Brand Voice Customization & Multi-Platform Readiness

Define a unique “brand voice” to ensure AI-generated responses are authentic and consistent. While initially focusing on Twitter (X) for deep satisfaction analysis, M31 is designed for future expansion to YouTube, Meta, and TikTok, providing robust multi-platform support for global customer bases.

FAQ

Why Is a Fast Response So Important?

Studies show 53% of users expect a brand’s reply within an hour. Delays can lead to negative consequences—60% of users share poor experiences with others if they don’t hear back quickly.

Can I create a custom brand voice for my organization?

Absolutely. With M31, you can define a unique “brand of voice” that reflects your organization’s tone, language style, and values. This ensures all AI‐generated responses sound authentic and consistent with your brand’s identity.

Does M31 Support Multiple Languages?

Absolutely. You can track and respond to tweets in various languages, allowing you to build trust with global audiences.

Are AI Responses Customizable?

Yes! You can refine AI reply templates and create brand‐specific “voices” to ensure messages sound authentic and on‐brand.