Our Services
Why Choose M31?
Studies show 60% of users may share negative experiences if they feel ignored—M31 helps you avert that risk with instant alerts and replies.
AI‐Powered Responses
Automatically generate on‐brand replies to customer comments—day or night. Avoid missed opportunities and keep your community engaged.
Real‐Time Analysis
Monitor trending hashtags and keywords in the moment. Capture every conversation about your brand to spark positive engagement or manage potential crises.
Sentiment Detection
Know exactly how your audience feels. M31’s sentiment engine interprets tweets as positive, neutral, or negative—so you can prioritize responses.
Multi‐Language Support
Expand your reach with confidence. M31 analyzes and responds in multiple languages, letting you connect with a global customer base.
M31
Launch Faster, Scale Smarter—Safeguard Your Reputation
From AI‐driven monitoring to multi‐language engagement, M31 keeps your brand ahead of the curve. Rapid response builds trust—and 44% of customers are more likely to share positive experiences after they hear back from you.
FAQ
Why Is a Fast Response So Important?
Studies show 53% of users expect a brand’s reply within an hour. Delays can lead to negative consequences—60% of users share poor experiences with others if they don’t hear back quickly.
Can I create a custom brand voice for my organization?
Absolutely. With M31, you can define a unique “brand of voice” that reflects your organization’s tone, language style, and values. This ensures all AI‐generated responses sound authentic and consistent with your brand’s identity.
Does M31 Support Multiple Languages?
Absolutely. You can track and respond to tweets in various languages, allowing you to build trust with global audiences.
Are AI Responses Customizable?
Yes! You can refine AI reply templates and create brand‐specific “voices” to ensure messages sound authentic and on‐brand.