Datapay.inc (“M31”) is committed to customer satisfaction and aims to provide exceptional service through its website and applications (collectively, the “M31 Services”). This Refund Policy outlines the conditions under which refunds may be granted for purchases made through our M31 Services. By using M31 Services, You agree to the terms described herein.
Eligibility for Refund
You may be eligible for a refund under the following circumstances:
- Service Failure or Technical Issues: If the M31 Services you purchased are not accessible due to technical failures attributed solely to M31, and these issues cannot be resolved within a reasonable time frame, You may request a refund.
- Incorrect Charges: If You have been charged incorrectly due to errors by M31 or discrepancies in billing, please contact our support team immediately to rectify the situation. A refund will be provided if the error is verified.
- Duplicate Transactions: Refunds for duplicate charges occurring unintentionally during a single transaction session will be processed upon verification.
Non-Eligibility for Refund
Refunds will generally not be provided under the following conditions:
- You no longer wish to use the purchased M31 Services but there are no technical issues.
- Failure to use the M31 Services for which you have paid.
- Issues caused by third-party integrations or services outside of M31’s direct control.
- Violations of M31’s Terms of Service.
Refund Request Procedure
To request a refund, please contact M31 within 14 days of the original transaction date at info@m31.my. Provide the following information:
- Your full name and registered email address.
- Detailed reason for the refund request.
- Date and proof of transaction.
Our support team will review your request and respond within 7 business days.
Processing Refunds
Refunds will be processed to the original payment method used at the time of purchase. Processing times may vary depending on your payment provider, typically taking 5-10 business days following approval.
Amendments
M31 reserves the right to modify this Refund Policy at any time. Any changes will be clearly posted on our website. Your continued use of the M31 Services after such modifications constitutes Your acceptance of the updated policy.
Contact Information
For questions or additional assistance regarding refunds, please contact us:
Email: info@m31.my
Website: www.m31.my
Effective Date: March 2, 2025